We will help you create a custom call scorecard.

Each month we will review up to 10 calls. You’ll receive a monthly report including: the average score, how points were gained, and areas of opportunity. 

Most business owners see an increase in sales of 20% higher and see an increase in customer satisfaction. 

After an unfortunate incident, the founder of our company found herself in severe pain, managing dozens of doctor appointments, with little support. Some of the front office team members helped her on her road to recovery, while others unknowingly created detours and roadblocks due to communication shortcomings. 

Every interaction is an opportunity to enhance or detract from the patient or customer experience in a meaningful way. It’s an opportunity to earn a lifetime of business or a negative online review. 

With the right skills, your team can turn even the most difficult conversation into an opportunity.